Ferguson Home Reviews

Ferguson Home has an overall rating of 3.9 based on 69 reviews. Customer feedback on Ferguson Home is mixed: Ferguson Home reviewers highlight positive aspects like wide product selection, competitive pricing, helpful customer service, easy online ordering, which strongly appeal to homeowners, contractors, DIY enthusiasts. However, Ferguson Home is often criticized for its shipping delays, limited local inventory, occasional website issues, customer service response time.

3.9/5.0

69 reviews

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All Ferguson Home Reviews (69)
debra_Lakes96
May 22, 2026
"Slow and confusing replies"
The replies were really slow, and they were confusing too. I had to spend extra time figuring out what they actually meant.
robertthal8758
May 17, 2026
"Got it sorted fast"
They sorted it out really quickly, faster than I expected. Compared to other times I’ve had to deal with stuff like this, it was just...
guadaluperoberts0043
May 06, 2026
"Decent service, but the billing was annoying"
Overall it was okay, but my bill had a couple of small mistakes that were annoying to deal with. Support did eventually fix it, so I appreciate that, but I wish it had been right the first time
RobertTheriot
April 28, 2026
"Refund Took a Few Days"
I requested a refund and it didn’t show up right away, But after a few days it finally came through. Straightforward overall, just had to wait a bit.
hello_thomas939
April 28, 2026
"Great deal!!"
I found a better deal here than I did at my local stores!! Shipping added a little to the total, but it still felt totally worth it
hello_anna772
April 17, 2026
"Pretty easy to use"
There was a lot to pick from, which was nice, and the site was easy to get around. I found this and that without much trouble, so overall it was a good experience
HAAR
April 17, 2026
"I found everything fast, which…"
I found everything fast, which was a relief because I really didn’t want to waste time hunting around or risk missing out on what I needed. The whole experience was simple and straightforward.
MarcusTosh
March 29, 2026
"Helpful and easy showroom visit"
I stopped by the Ferguson showroom to check out bathroom fixtures and had a great experience. The showroom was clean, organized, and easy to browse without feeling overwhelming. The staff was helpful and knowledgeable, but they didn’t hover or pressure us, which I really appreciated. They answered my questions clearly and pointed out a few solid options that fit my budget. It felt like they genuinely wanted to help me make the right choice, and that made the whole visit much less stressful than I expected.
catherine1995
March 27, 2026
"Showed Up Sooner Than I Thought"
I ordered a part from Ferguson Home and figured I’d be waiting most of the week, but no, it actually showed up way faster than I expected. Tracking was easy enough to follow, and the box was in good shape when it arrived. I was ready to be annoyed about the wait, then ended up being happy with the whole thing.
jamesbrowne0751
March 14, 2026
"I had a good experience…"
I had a good experience with their support team. They got back to me fast and actually helped instead of just sending generic answers. Their replies were along the lines of, “No worries, we can help with that,” and then they walked me through what to do. Overall, really helpful and quick to respond.
hello_rachel027
March 10, 2026
"Account page is mostly easy to use"
I’ve been using the account page and it works well for what I need. It’s easy to update stuff and find my info, even though I did run into a couple small glitches here and there. Nothing major, and since I didn’t get too annoyed by it, I’m counting it as solid overall
annamiller3120
March 02, 2026
"Tracking Was Frustrating"
I kept checking the tracking myself because it barely updated, and I didn’t want to be caught off guard or miss anything. The package ended up arriving late, and the site didn’t really give clear info along the way. it was annoying and made me feel like I had to stay on top of it the whole time.
hello_robert006
February 15, 2026
"Details were off"
I ordered a faucet based on the specs listed, but once it arrived, the size/details didn’t match. I was able to return it, but it was still a hassle. They really need to keep the product info accurate.
WadeMartinez_13
February 14, 2026
"Friendly staff, but the wait could’ve been better"
The staff was nice and easy to talk to, so I want to give credit where it’s due. Everyone I interacted with was polite, which definitely helped. That said, I did end up waiting longer than I expected to get help, and things felt a little unorganized at times. I wouldn’t say it was a bad experience, but it also wasn’t especially smooth. Overall, average, with some good people working there.
Cheryl_lacher71
February 07, 2026
"Pickup was easy enough"
I ordered online and picked it up the same day, which felt like the smarter move since I didn’t want to wander around the store. The counter was quick, and I only had to wait a few minutes, so I can’t really complain.
jody.Godfrey
January 27, 2026
"Quick and easy"
Found everythng I needed and didn’t have to wait at all. Super easy trip.
BURLISON
January 16, 2026
"Easy order, on-time delivery"
Ordered a few things from fergusonhome.com and everything showed up when they said it would. No delays, no back-and-forth. Boxes looked fine too. Easy, honestly
miguelesposito8105
January 14, 2026
"Solid faucet, just wish the instructions were better"
I ordered a bathroom faucet from fergusonhome.com, and my snap judgment right out of the box was that it felt way nicer than I expected. It had some weight to it and didn’t feel cheap at all.

The finish matched the photos closely, and it was packed well, so no complaints there. I’ve had it installed for a few weeks now and haven’t had any leaks or strange issues.

The only thing that knocked it down a bit for me was the instructions. They could’ve been clearer, especially during install. Overall though, the faucet itself is solid and I’m happy with it
SheilaHimes
January 12, 2026
"I did end up finding what I…"
I did end up finding what I needed, so it wasn’t a total headache. But the filters felt hit or miss. I’d select certain options and still get results that didn’t match, which made me wonder if they were trying to show extra stuff on purpose. Not awful overall, just more clicking and sorting than it really should’ve taken.
LOFTIS
January 08, 2026
"My order showed up with everything there, nothing..."
My order showed up with everything there, nothing missing and no wrong items. It was straightforward, which was a relief because I never really trust customer service to fix things quickly if something goes wrong. Thankfully, I didn’t have to deal with any of that this time.

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